Right First Time

Keeping our promises and delivering Right First Time is what makes Balfour Beatty Living Places a trusted partner

To achieve this, we require everyone’s participation. Our people, customers, and supply chain partners must make four simple commitments.

  • Understand the requirements.
  • Have the right skills and knowledge.
  • Use the correct materials and tools.
  • Carry out, check, document and hand over the completed work.

By making these commitments and continually improving delivery methods, we prevent redoing work. This minimises health and safety risks for our workforce while reducing additional carbon emissions and waste production resulting from repeated tasks. This helps us to achieve our 2040 sustainability ambitions of going Beyond Net Zero Carbon and to Generate Zero Waste.

By doing everything Right First Time, together we will deliver great projects and services to delighted customers and end-users.

Case studies

Our Operational Control Hubs – revolutionising how Highways services are delivered

Balfour Beatty Living Places is revolutionising the delivery of highways services. We work collaboratively with customers including Herefordshire Council, Southampton City Council, Telford and Wrekin Council, Buckinghamshire County Council and East Sussex County Council.

Through in-house development of planning, project management and dashboarding products, based on gaming software and unique to the construction industry, Operational Control Hubs have brought together expert people and innovative technology to create a new benchmark in data-driven highways maintenance.

By offering a singular point of data visibility from previously unintegrated systems, Operational Control Hubs empower people. This enables real-time interventions and better decision-making. As such, this approach delivers increased productivity, efficiency savings and continual improvements in services.

Watch the video here.

operational control hub

Using technology to understand what is required

As part of our works for West Sussex County Council, we inspect the authority’s bridges including those that span waterways, are of significant height or have other factors that restrict access.

To overcome this restricted access, we’re trialling the use of drones for inspections. Using drones help us safely survey the bridges by capturing high resolution images and video. These images and videos are vital to understanding what maintenance, if any, is required. They play a crucial role in ensuring we have the right skills, materials and tools in place for repairs. Additionally, after completing repair works, drones can be utilised to document the undertaken tasks.

As well as helping us to get it right first time, this approach also reduces disruption to the public as less traffic management is required during inspection works. 

Right First Time case study